Privacy Policy

Oralhealth.info and the Oral Health mobile app are run by Simplify HCS Limited, a company registered in England and Wales (company number 13667511). We are the data controller for the personal data described here, and we are registered with the Information Commissioner’s Office (registration number ZB235652). You can contact us at admin@notes-hub.com.

You can read all of our oral health guidance without giving us any personal data. We only hold personal data when you choose to create an account, contact us, or save your progress in the app:

Your account

If you create an account on oralhealth.info, we hold your email address. If you sign in with Google, Google shares your name, email address and profile picture with us. Passwords are handled by our sign-in provider (Google Firebase Authentication) and are never visible to us.

Your preferences

If you fill in your settings, we hold your age group, preferred language and whether you want reminders.

Family members

If you add family members to your account, we hold the email addresses you give us for them. Please only add people who are happy for you to do so.

Messages you send us

If you use our contact form, we hold your name, email address, subject and message so we can reply.

Website usage

If you tap Accept on our cookie banner, we use Google Analytics (part of Google Firebase) to count visits and see which pages are used, so we can improve the site and keep it free. It collects things like the pages you view, your device and browser type, your rough location (country or city) and an online identifier stored in a cookie. We do not use it for advertising. If you tap Reject, or make no choice, it does not run. You can change your mind at any time with “Cookie settings” at the bottom of every page. Like every website, our hosting provider also briefly processes technical information such as your IP address to deliver pages to you and keep the service secure. See our Cookie Policy at oralhealth.info/cookie.

The Oral Health app (for iPhone and Android) works without an account. Until you choose to save your streak, your brushing log, reminder times and lesson progress are stored only on your phone and are not sent to us. The app has no adverts, no tracking and no third-party analytics.

If you save your streak

If you choose to save your streak, you create an account with a passkey, Sign in with Apple or your email address. We then store: your email address (if you give one), an account ID, the public part of your passkey (your fingerprint or face never leaves your phone), the times you brushed, your answers to “Did you clean between your teeth today?”, your reminder times, your lesson progress and the date of your next dental check-up if you add one. We use this only to keep your progress safe and in sync across your devices.

Reminders

Brushing reminders are scheduled on your phone. We do not send them from our servers, and you can turn them off at any time in the app or in your phone’s settings.

We use your personal data only for these purposes:

• To provide your account, settings, family sharing and saved app progress. Our lawful basis is that this is necessary to provide the service you asked for (contract).
• To understand how our website is used, if you accept analytics cookies. Our lawful basis is your consent, which you can withdraw at any time with “Cookie settings”.
• To reply to messages you send us. Our lawful basis is our legitimate interest in answering your questions.
• To keep our website and app secure and working. Our lawful basis is our legitimate interest in running a safe service.
• To meet our legal obligations, if we are ever required to by law.

We do not sell your personal data, and we do not use it for advertising. We use Google (Firebase) to host the website, run sign-in and store account data, and, if you accept analytics cookies, to run Google Analytics. Google acts as our data processor under its data processing terms. If you sign in with Apple or Google, they also know you used their sign-in. We will only share your data with anyone else if the law requires us to.

Account data, app progress, family members and contact messages are stored in Google Cloud’s data centre in Belgium (European Union). Google’s sign-in and hosting services may process data in other countries, including the United States. Where data leaves the UK, Google protects it with the safeguards required by UK law, such as the UK International Data Transfer Addendum to the EU Standard Contractual Clauses.

We keep your account data, preferences, family members and saved app progress until you delete your account or ask us to delete it. When you do, we delete it within 30 days. We keep messages you send us for up to 12 months after we have answered them. Google Analytics keeps analytics data for 14 months, then deletes it.

All data sent between your device and our services is encrypted (HTTPS), and Google encrypts the data it stores for us. Access to our systems is limited to the people who need it to run the service. If you create a password, please keep it safe. In the mobile app, your brushing log is also kept on your phone so the app works without a signal; deleting the app removes it.

Our guidance is for everyone, including families. Accounts are for adults and young people aged 13 and over. Parents and carers can use the app to help a child build a brushing habit; please do not create an account for a child under 13. If you think a child under 13 has given us personal data, contact us and we will delete it.

Under data protection law you have the right to ask us to do the following. To use any of these rights, email admin@notes-hub.com. We will reply within one month.

• Give you a copy of the personal data we hold about you.
• Correct personal data that is wrong or incomplete.
• Delete your personal data. You can also delete your app account yourself: in the app, go to Settings and tap “Delete my data”, or see oralhealth.info/delete-account.
• Restrict or object to how we use your data.
• Give you your data in a portable format.

If you have any questions, concerns or complaints, email us at admin@notes-hub.com. If you are not happy with our answer, you can complain to the Information Commissioner’s Office (ICO), Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, telephone 0303 123 1113, or at ico.org.uk.

We may update this policy when our services or the law change. We will show the date of the latest update at the bottom of this page, and we will tell you in the app or by email if a change affects how we use data you have already given us.